Regulations for on-line orders
These regulations apply to the relations between Yattai Sushi Bar s.c. Gabriela Wysocka-Kaczmarek, Marcin Kaczmarek with headquarters in 60-454 Poznań, Lubowska 48 (Wielkopolskie Province), with NIP identification number: 7811907683, www.yattai.pl, e-mail: firstname.lastname@example.org, called the Operator, whose have the rights to the up-menu ordering system, and Consumers.
Ordering system – a website available at https://yattai.pl, https://yattai.pl/zamow-online, or available via a mobile application, through which the Operator provides consumers electronically with the services described in the Regulations. The ordering system includes a range of functionalities allowing the publication of Restaurant Data, its Offers, and the Order’s composition in the Restaurant.
Operator – Yattai Sushi Bar s.c. Gabriela Wysocka-Kaczmarek, Marcin Kaczmarek with headquarters in 60-454 Poznań, Lubowska 48 (Wielkopolskie Voivodeship), with NIP identification number: 7811907683, www.yattai.pl, e-mail: email@example.com, being the owner of yattai. pl domain name and its main administrator.
Consumer – a natural person or a company that performs a legal transaction with the entrepreneur not directly related to its business or professional activity, placing an Order through the Operator in a Restaurant through the Ordering System.
Restaurant – an entity running a business in the field of gastronomy, in particular preparing dishes, drinks and products, using the services provided by the Operator on the basis of a separate agreement with the specification of the Table of Fees.
Supplier – an entity, restaurant employee or a private person offering services for the delivery of the Order from the Restaurant to the Consumer, using the services provided by the Operator on the basis of a separate agreement. The Supplier’s cooperation with the Restaurant takes place on the basis of the Contract.
User – a natural person logged in to the Ordering System, having an email login and an access password.
Agreement – the legal relationship concluded between the Consumer and the Restaurant on the basis of the placed Order regarding its implementation and its delivery or personal collection.
Reservation agreement – a legal relationship concluded between the Consumer and the Restaurant on the basis of the reported request for a Table Reservation, regarding its implementation in the Restaurant’s premises.
Regulations – the scope of rights and obligations and the rules for the provision of Services by the Operator to Consumers through the Ordering System, available at www.yattai.pl/regulamin.
Offer – a range of products and services, in particular a list of dishes and drinks, and the possibility of booking a table, offered by Restaurants, which may be ordered by the Consumer in the Ordering System.
Order – a declaration of will submitted to the Restaurant by the Consumer via the Ordering System for the Offer selected by him, resulting in the conclusion of the Agreement. As part of the order, the Consumer indicates one or more dishes in the Restaurant Offer. By placing the Order, the Consumer approves the Regulations and thus undertakes to collect the Order and pay in the amount specified in the Order.
Take-away order – an Order in which the Consumer declares that he will collect the Order on his own in the Restaurant within the time specified in the Order.
Order with delivery – an Order in which the Consumer declares that he or she will pick up the order at the indicated address within the time specified in the Order.
Restaurant Data – information about the Restaurant, including, but not limited to, the restaurant’s offer, restaurant hours, data of the entity that owns the Restaurant and contact details, general information, product range (dishes, additions to dishes and drinks), prices of individual products (including VAT) logotype, graphics, delivery area, delivery costs and minimum Order amounts.
Restaurant website – part of the Ordering System with a separate address in the form of https://yattai.pl , which includes the Offer of a specific Restaurant, isolated from the rest of the Ordering System.
Promotion – price discount on selected products from the Offer. In the Ordering System, the Restaurant has the option of defining permanent promotions (a permanent discount on all products, it may be different in the case of Delivery and Take-Out Orders), Happy hours temporary promotions (promotions available at certain times on certain days).
Services – activities offered to the Consumer by the Operator via the Ordering System, in particular: publication of the Offer and Restaurant Data, intermediation in the conclusion of Agreements and Reservation Agreements, including the transfer of Orders to the appropriate Restaurant, enabling the addition of ratings, comments and opinions on individual Restaurants, online payment fees for the implementation of Agreements for the Restaurant (payment service).
Holidays – selected days of the year for which the Restaurant and Supplier’s work schedule as well as rates / fees are defined separately in the Ordering System. The holiday calendar is defined by the Operator.
These Regulations apply only to the Services provided by the Operator, for which the Operator is responsible. The use of the Ordering System by Consumers is a service provided electronically, within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2002, No. 144, item 1204, as amended), which it takes place on the basis of these Regulations. However, the Operator is not responsible for the proper performance of the Agreement, as it is not a party to it.
Provision of Services by Electronic Means
The commencement of the provision of Services by the Operator takes place when the Consumer starts using the Ordering System, which means acceptance of the terms of these Regulations.
Removal of the User’s account of a given Consumer takes place as a result of an application submitted by him in writing to the address 60-454 Poznań, Lubowska 48 (Wielkopolskie Voivodeship), by e-mail to the address firstname.lastname@example.org no later than one month from the date of receipt of the notification. by the Operator.
As part of using the Ordering System, it is prohibited to:
– any activities violating the interests of the Operator or third parties, in particular the Restaurant,
-to introduce information that violates applicable law, in particular pornographic content referring to racism, fascism, nationalism, and promoting violence.
When using the ordering system, Consumers are required to act in accordance with generally applicable legal provisions and the principles of social coexistence.
It is forbidden for Consumers to use the Services in a manner inconsistent with generally applicable legal provisions, morality or in a way that violates the interests of the Operator. In particular, any activities that could expose the Operator to any property damage are prohibited.
It is forbidden to download the contents of databases made available in the Ordering System and their reuse in whole or in a significant part. It is forbidden to copy, reproduce, distribute on the Internet and other forms of using the content placed in the Ordering System.
All messages and materials available in the Ordering System are protected by copyright. The consumer has the right to use them only within the permitted personal use.
The Operator is not responsible for the inability to provide the Services to the Consumer as a result of force majeure.
The restaurant independently publishes the Offer, working hours, time and cost of deliveries and decides about the possibility of Booking via the Management Panel in the Ordering System and is fully responsible for this information.
The restaurant may use ingredients and additives in meals and drinks that may cause allergies and intolerances. If the Consumer is allergic to any food, it is recommended to contact the Restaurant before placing the Order in order to obtain information about possible allergens.
Offers and information included in the Ordering System do not constitute an offer within the meaning of 66 of the Civil Code, unless expressly provided otherwise.
Promotions for selected products are temporary and may change depending on the day of the week and time of the Order. Promotions are defined by Restaurants.
Order and Agreement
The contract is concluded at the moment of completing the order by the Consumer by clicking the “Place an order” or “Finalize the order” button. Immediately after placing the order, the consumer will receive a confirmation of the contract to the e-mail address provided in the registration form or order form.
The contract may be properly performed by the Restaurant only if the Consumer provides correct and complete contact details when placing the Order. The consumer is obliged to immediately report any inaccuracies in the data provided or exchanged to the Operator or the Restaurant.
In order to obtain information about the status of the Agreement, the Consumer may contact the Restaurant directly using the contact details provided in the Ordering System and confirming the Order. After placing the Order, the Consumer undertakes to be available by phone or e-mail to both the Restaurant and the Operator, in accordance with the contact details provided when placing the Order.
Placing an Order with delivery obliges the Consumer to collect the Order personally at the indicated time and at the delivery address indicated when placing the Order.
Placing a take-out order obliges the Consumer to collect the order personally at the indicated time in the Restaurant.
Withdrawal from the Agreement
Due to the perishable nature of the products offered by individual Restaurants, the Consumer is not entitled to withdraw from the Agreement after the commencement of its actual implementation (Article 38 point 4 of the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827). ).
The restaurant is entitled to withdraw from the Agreement in the event of:
– force majeure preventing the performance of the Agreement,
– provision by the Consumer of an incorrect or unattainable telephone number or delivery address,
In the event of withdrawal from the Agreement by either party, it is treated as not concluded.
If the Consumer places a false Order or fails to perform the Agreement, in particular due to non-payment or absence at the place of delivery or in the Restaurant to collect the order, the Operator is entitled to refuse to accept any future Orders from such a Consumer.
The Operator is entitled to reject Orders placed by Consumers if there is any doubt as to their correctness or authenticity.
At the time of concluding the Agreement, the Consumer is obliged to pay the Restaurant in the amount resulting from the Order. The amount specified in the Order is the total price to be paid by the Ordering Party, including the cost of delivery.
The consumer may make the payment using the payment options available in the Ordering System.
The available payment options result from the individual arrangements of the Restaurant. The consumer is informed about the available methods of payment in the Ordering System when placing an Order in a given Restaurant and must select one of them before placing the Order.
Consumers may submit complaints regarding the Offer, Order or performance of the Agreement and / or Reservation directly to the Restaurant using its contact details listed in the Ordering System. In the event of a complaint, the Operator may act as a mediator.
In the event of a Consumer’s complaint regarding the Services and / or Reservations, the complaint should be forwarded to the Operator via:
– electronic mail to the address email@example.com, or
– traditional mail to the following address: 60-454 Poznań, Lubowska 48 (Greater Poland Voivodeship)
After the Operator receives the complaint, it will be considered immediately, but not later than within two weeks from the date of its receipt. The operator will confirm receipt of the complaint submitted by the consumer to the e-mail address provided by him during the application.